Terms and Conditions

These terms govern use of this website and the services we provide. Our services are sold business to business only. By engaging us you confirm you are acting for a business and not as a consumer.

Provider

• Registered company name: Agency Evolution LTD (Ейджънси Еволюшън ЕООД)
• Company registration (UIC) number: 208018283
• EU VAT identification number: BG208018283
• Registered address: blvd. Vitosha 25, fl. 2, 1000 Sofia, Bulgaria
• Director: Lukas Stokholm Maxen
• Country of registration: Bulgaria, EU member state
• Email: kasper@agencyevolution.eu

Services

We provide managed cold email and LinkedIn outreach, including audience research, list building, copywriting, sending infrastructure, reply handling, and reporting. The exact scope, fees, and qualification criteria for a meeting are set out in the individual agreement signed with each client, which takes precedence over anything on this website.

Nature of the service

Fees cover dedicated team allocation, labour, and resources reserved for your account, not a guaranteed commercial outcome. Figures shown on this website describe past work and our standard delivery targets. They are not a promise or forecast of the results any particular client will achieve, since results depend on market, offer, and buyer response.

Billing and cancellation

• Fees are invoiced in advance and are due on receipt unless agreed otherwise.
• Retainers and subscription payments are earned on receipt.
• To cancel a recurring engagement, send written notice at least 30 days before the next billing date. Notice given inside that window still covers the upcoming billing period.
• Unused hours or deliverables expire at the end of each billing period and do not carry over.
• A 1.5% success fee applies to any deal you close from a meeting we book, invoiced on closing.
• All applicable taxes are added where required under EU VAT rules.

See our refund policy for full details on refunds.

Client responsibilities

You are responsible for the accuracy of the information you give us, for holding any licences your business requires, for attending booked meetings, and for compliance with the rules of your own industry. You confirm you have authority to approve outreach sent on your behalf.

Intellectual property

All deliverables, copy, sending infrastructure, and campaign accounts we create remain our property until the client balance is paid in full and free of chargebacks or payment disputes. On full payment, ownership of the campaign deliverables transfers to the client.

Confidentiality

Each party keeps the other party's non public information confidential and uses it only to perform the engagement.

Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or connected to the services is limited to the fees actually paid by the client in the one month preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, loss of data, or loss of business opportunity. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct.

Governing law and disputes

These terms are governed by the laws of Bulgaria. The parties will first attempt to resolve any dispute in good faith within 30 days. If that fails, the dispute is submitted to final and binding arbitration seated in Sofia, Bulgaria, conducted in English by a single arbitrator, and each party waives the right to bring the dispute as a court action or as part of a class action, to the extent permitted by applicable law.

Changes

We may update these terms. The version in force is the one published on this page at the time of your engagement.