Refund and Cancellation Policy

Our services are provided business to business. Consumer distance selling and cooling off rights do not apply. This policy forms part of our terms and conditions.

All fees are non refundable

Retainers, onboarding fees, per meeting fees, and recurring payments are earned on receipt and are non refundable. Success fees on deals you close from meetings we book are earned and non refundable once the deal closes. Payment reserves dedicated team capacity, sending infrastructure, and data resources for your account for the billing period, whether or not you use every deliverable available to you.

Cancelling a recurring engagement

• Send written notice to kasper@agencyevolution.eu at least 30 days before your next billing date.
• Notice given inside the 30 day window still covers the upcoming billing period, and the engagement then ends at the close of that period.
• We continue delivering everything in scope through to the end of the paid term, so you receive the full value of what you paid for.

No rollovers

Unused hours, meetings, or deliverables expire at the end of each billing period and cannot be refunded, exchanged, or carried into a later period.

Billing questions and disputes

If you believe an invoice is incorrect, contact us within 14 days of the invoice date and we will review it and correct any genuine error. Please raise the issue with us before contacting your bank or card provider, since a chargeback filed without first contacting us is treated as a breach of the agreement and may suspend delivery. Any dispute that cannot be resolved between us is handled under the arbitration clause in our terms and conditions.

Contact

• Registered company name: Agency Evolution LTD (Ейджънси Еволюшън ЕООД)
• Company registration (UIC) number: 208018283
• EU VAT identification number: BG208018283
• Registered address: blvd. Vitosha 25, fl. 2, 1000 Sofia, Bulgaria
• Director: Lukas Stokholm Maxen
• Country of registration: Bulgaria, EU member state
• Email: kasper@agencyevolution.eu